Policy

1. Grace Period

All clients are provided a 5-day grace period following their scheduled payment due date. No late fee will be assessed during this window. Payments received after the grace period has expired will be subject to a late fee as outlined below.

2. Late Payment Fees

Late fees are assessed based on the service or package selected and the length of time the payment remains outstanding:

• Payments received 6–15 days past the due date: $50 late fee

• Payments received 16–30 days past the due date: $100 late fee

• Payments received 31+ days past the due date: $150 late fee

Late fees will be added to the outstanding balance and must be paid in full before services resume or continue.

3. Courtesy Payment Reschedule

Each client is entitled to ONE (1) courtesy payment reschedule during their enrollment period. The following conditions apply:

• The reschedule request must be submitted at least 48 hours prior to the scheduled due date.

• Requests submitted less than 48 hours before the due date will not be honored and the original due date will remain in effect.

• Rescheduled payments must be made within 7 days of the original due date to avoid late fees.

• This courtesy reschedule is a one-time accommodation. Subsequent reschedule requests will not be granted.

To request a payment reschedule, clients must submit their request in writing via email or the client portal. Verbal requests will not be accepted.

4. Service Discontinuation

Services will be discontinued under the following circumstances:

• The remaining balance is not paid within 60 days of the due date AND no prior communication or payment arrangement has been made.

• Three (3) consecutive missed payments are recorded on the account.

Upon service discontinuation, please be aware of the following:

• Any deposit previously made is non-refundable and will be forfeited.

• Work completed up to the point of discontinuation will not be reversed; however, no further dispute activity, monitoring, or client services will be performed.

• The client’s file will be placed on hold and may be subject to a reinstatement fee if they wish to resume services.

5. Reinstatement of Services

Clients whose services have been discontinued may request reinstatement subject to the following conditions:

• All outstanding balances, including any applicable late fees, must be paid in full.

• A reinstatement fee of $75 will be charged to reopen and reactivate the client file.

• Reinstatement is not guaranteed and is subject to company discretion based on prior payment history.

• Upon reinstatement, the client will be required to sign an updated service agreement acknowledging this payment policy.

6. Client Communication Requirements

Clients are responsible for proactively communicating any payment difficulties before the due date. Acceptable forms of communication include:

• Email to the billing department

• Submission through the client portal

• Written notice provided at least 48 hours in advance

Phone calls and verbal communication alone are not sufficient. All payment-related requests and communications must be documented in writing to be valid. Failure to communicate does not exempt a client from late fees or service discontinuation.

7. Payment Plan Breach

Clients who have entered into a payment plan or installment arrangement agree to the following:

• Missing two (2) or more consecutive payments on an agreed payment plan constitutes a breach of that agreement.

• Upon breach, the full remaining balance may become immediately due and payable.

• The company reserves the right to discontinue services immediately upon payment plan breach without further notice.

• A new payment plan may be offered at the company’s sole discretion and may require a down payment toward the outstanding balance.

8. Collections & Legal Action

Accounts with balances outstanding beyond 90 days with no resolution or communication may be subject to the following:

• Referral to a third-party collections agency.

• Reporting of the delinquent account to relevant credit reporting agencies where applicable.

• Pursuit of legal action to recover the outstanding balance, including any associated legal fees and court costs.

We are committed to resolving all payment matters professionally and respectfully. We strongly encourage clients to reach out proactively rather than allowing accounts to reach this stage.

By purchasing service, you agree and acknowledge the above terms.